How Apple and Amazon Security Flaws Led to My Epic Hacking | Gadget Lab | Wired.com
There are going to be some big changes in security procedures at Apple and Amazon because of this - and customers aren’t going to be happy.
Each of these companies made their consumer-facing security measures “good enough” because, let’s face it, people are pretty lax about the security of their personal information and don’t want to be “burdened” by them.
If you’re focused on the customer experience at one of these companies, you have to find the right balance. These companies want to create an experience that is secure enough without making customers feel put out by overly strict security procedures.
I don’t think that’s going to suffice any longer.
We’ve learned very quickly that:
- People don’t read directions
- People don’t follow directions even after they’ve read them
- We should always assume the lowest common denominator when it comes to tech-savvyness
- We need to simplify everything in support of the above
- We don’t charge enough ;)
Qrious in Meetings & Conventions Newsletter
We were declared a “Hot Idea of the Day” by Meetings & Conventions mag today!
New Apps Connect to Friends Nearby - NYTimes.com
Great piece by Jenna Wortham. A quick mention of Qrious included.